Our Policies

MANDITORY MASKS & COVID SCREENING

Until further notice masks will be required when visiting our office in all public areas (this means your mask must remain on while in the exam room unless the doctor asks you to remove it for examination). We will also maintain our current policies on screening patients for COVID-19. Many of our patients are under the age of vaccination or are immune compromised and we want to ensure we are doing everything possible to keep our patients as well as our staff safe and healthy.

TELEPHONE CONTACT AND CALLS TO THE OFFICE:

If you wish to make an appointment, discuss test results or a referral to a specialist, or to renew a prescription please contact any of our receptionists during regular office hours (Monday to Friday 8:00AM and 5:30PM).

AFTER HOURS TELEPHONE APPOINTMENTS

Effective July 30, 2021 our physicians will no longer be accepting telephone visits during the evening and weekend after hours clinics. These clinics will be reserved for in person visits only. As usual you will need to call into the office when you arrive to the parking lot to check in and go over the Covid screening with our reception staff. Telephone appointments are still available if appropriate during regular office hours 8am-430pm Monday to Friday.

PRESCRIPTION REFILLS:

Please schedule an appointment with your family physician for all prescription renewals

TEST RESULTS:

The physicians at Herold Road prefer to personally review laboratory reports with their patients. However, at the Doctor’s discretion, you may be contacted by telephone by one of the physician’s assistants with the results and any directions for on-going care.

MISSED AND “NO SHOW” APPOINTMENTS

We do understand that sometimes circumstances beyond our control do take place. However, our patients not getting in to see our physicians in a timely manner is a concern for us and missed appointments contribute to this greatly. We do appreciate at least 24hrs notice if you need to cancel or reschedule your appointment so if someone needs that appointment they have the opportunity to take it. If no show appointments and last minute cancellations become an issue we do reserve the right to charge for the physicians time as an uninsured service.

As a rule we will give one warning and after the second no show a $25 invoice will be mailed out and made payable before the next appointment will be scheduled.

ZERO TOLERANCE POLICY:

Herold Road Family Physicians has a Zero Tolerance Policy in place regarding:

verbal abuse and displays of aggression directed towards patients, physicians and staff
staff harassment and safety
patient harassment and safety
Discrimination of any kind
breach of security and fraudulent actions
trespassing or unauthorized access
any actions which impede the health care process at Herold Road Family Physicians

Individuals violating any of the above will be immediately denied service, asked to leave the Clinic and be subject to permanent cancellation of medical management services provided by all physicians at Herold Road.

Patient co-operation in reporting harassment or situations of abuse is welcome by Herold Road Management.

PATIENT PROPERTY:

Herold Road Family Physicians is not responsible for lost or stolen articles patients may bring in to the office. Please secure your property with you at all times.